Chapter 5: Decision-making and Managing Conflict

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This chapter looks at the importance of decision-making and managing conflict in your business. It discusses various approaches of decision-making and its impact on your team.

Also discussed are the different types of conflict that may arise in the workplace and how to best manage these.

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5.1 Models of Decision-making

5.2 Decision-making Styles

5.3 Group Decision-making

5.4 Types of Conflict

5.5 Managing Conflict